posted on Tuesday, October 17, 2006 12:22 PM
by
timbarcz
A How to Guide to Suck at Customer Service
My cable company (Mediacomm) sucks. Their customer service is even worse. I've kept it between me and them, until now.
The last straw? About five minutes ago I got an email from them with a link to view my statement online, I click the link and their website is down. I know websites go down, but this was just the last straw that caused me to write. It's the last in a long line of missteps on their part.
About two months ago, I wanted to order DVR. I tried calling the 800 number on the website and got a busy signal. Odd, I thought to get a busy signal calling a company, a phone company at that. After trying a few times over the course of a few days I gave up.
Fast forward to two weeks ago, I want DVR again, so I try calling. Of course the line is busy. I try going to the online form to "contact" them but I got a 404 error when I clicked on the link. Not a 500 error, but a 404, meaning the contact form page didn't even exist.
I sent an email then to their customerservice email address:
Your online service is deplorable. Whenever I call the 888 number to speak with customer service, I get a busy signal...always busy. Online contact form....404 Page not found. What is it with you guys? You didn't always suck this bad.
I was actually trying to call to order DVR but I can't figure out how to do that since the 888 number is ALWAYS busy and there is not an online purchase option nor does the contact page work.
Why am I still your customer again?
Though not the nicest of letters I could've sent, I did get an email back asking for my account number. I gave it to them and have since not heard back (that was about a month ago). Since then, I have given up on DVR from them, and got a Tivo from a friend.
Their customer service is an array of dead ends. Because of this I don't trust their products. I assume that their phone service is bad, since they can't figure out a way to allow a customer to not recieve a busy signal. I assume their internet connectivity is bad, since their website is down and when it's up is incomplete.