My cable company (Mediacomm) sucks. Their customer service is even worse. I've kept it between me and them, until now.
The last straw? About five minutes ago I got an email from them with a link to view my statement online, I click the link and their website is down. I know websites go down, but this was just the last straw that caused me to write. It's the last in a long line of missteps on their part.
About two months ago, I wanted to order DVR. I tried calling the 800 number on the website and got a busy signal. Odd, I thought to get a busy signal calling a company, a phone company at that. After trying a few times over the course of a few days I gave up.
Fast forward to two weeks ago, I want DVR again, so I try calling. Of course the line is busy. I try going to the online form to "contact" them but I got a 404 error when I clicked on the link. Not a 500 error, but a 404, meaning the contact form page didn't even exist.
I sent an email then to their customerservice email address:
Your online service is deplorable. Whenever I call the 888 number to speak with customer service, I get a busy signal...always busy. Online contact form....404 Page not found. What is it with you guys? You didn't always suck this bad.
I was actually trying to call to order DVR but I can't figure out how to do that since the 888 number is ALWAYS busy and there is not an online purchase option nor does the contact page work.
Why am I still your customer again?
Though not the nicest of letters I could've sent, I did get an email back asking for my account number. I gave it to them and have since not heard back (that was about a month ago). Since then, I have given up on DVR from them, and got a Tivo from a friend.
Their customer service is an array of dead ends. Because of this I don't trust their products. I assume that their phone service is bad, since they can't figure out a way to allow a customer to not recieve a busy signal. I assume their internet connectivity is bad, since their website is down and when it's up is incomplete.