Hi Steve,
Thank you for writing. I can appreciate your frustration, and please trust that we, in no way, intended to offend you with the email you received. We simply wanted to get customers' attention so we can work with them to resolve their licensing issues in the short and long term.
Am I correct in assuming that you have been attempting to log in to groove.net with email address: (deleted)? If so, it makes sense that you would not see My Software. We contacted you about your web account associated with email address:(deleted). It appears you have duplicate user accounts utilizing your license. See attached.
You should have never had to purchase a new license because your PC crashed. Licenses are transferrable - it's just that reinstallations are required, and often times, new account creations, depending on whether or not the account was backed up to another PC. I would be happy to provide a refund for one of those licenses, if you wouldn't mind providing the order #, or perhaps another email address/web account under which it was purchased.
Kelly Ford
Director, Product Marketing
Groove Networks
Stove - 5 burner, dual fuel, warming thing for bread, sealed gas burners - model #79913
Dishwasher - stainless steel exterior and interior with antibacterial wash cycle - model #17463
Water Softener - upgrade to 40,000 grain capacity - model #38828
Microwave - tbd
Refrigerator - 25.5 cu ft., 55603
Alloc wood laminate flooring (more durable/expensive than Pergo) in the kitchen and dining room
Reverse Osmosis Water filtration unit
Gas furnace
Gas water heater
Gas stove
Air conditioner
New dishwasher with anti-bacterial cycle
New over-range microwave
New carpeting upstairs
Newly painted upstairs
Fancy mailbox
Cherry stained oak woodwork and cabinets
Cable and satellite wiring runs throughout the house
Satellite dish
While I don't have an i95cl phone, an owner of that phone reported that these steps worked identically for him. I personally have an i730 phone myself.
This process turned out to be more cumbersome than I thought. I purchased a USB data cable, and no documentation was included. Given that (1) Nextel provides sounds and wallpapers for a price at their site and (2) the support costs of having people create their own wallpapers (along with all the potential errors), they probably aren't crazy about promoting it.
First, I found the USB driver at the Motorola site here. I found this page by doing a google search on “iDEN Update Software Application”. It's easiest if you install the driver before plugging in the cable/phone. Upon completion, you can connect the phone to your computer.
Next, I found I needed an app that would download content without Motorola/Nextel. After some searching, I found an app called myJal that can be downloaded here. I did a search on “myJal” at google to come across the link. This link had some other useful information as well. The program comes with a 7 day free trial period and has a one-time $9.99 purchase fee as of this writing. (There was another product called “webJal“ that required purchase, no free trial and had to be renewed yearly - I ignored that product.)
Finally, I created the pictures at the recommended 120 horizontal by 126 vertical pixel resolution and saved them as a gif. Everything seemed to be fine, but the images would not appear on the wallpaper list once downloaded to the phone. I checked out a number of sites, and people generally preferred the IRFanView product for resizing and saving the gif files. This is a freeware product that does a nice job with resizing and maintaining image quality. I found that I still had a problem until I turned off saving the original picture comment information. (It turns out that most digital cameras store information in the picture comment fields - and these comments will prevent pictures from loading on the phone.) I removed the comments by using the option box provided by IRFanView when saving a gif image. Just make certain all boxes are unchecked, the image size is below 16kb, dimensions are 120x126 and you're set.
Once I had the picture, I used myJal to send the wallpaper gif file I created to the cell phone. Then, using the phone's buttons I went to [Menu]/Settings/DisplayInfo/Wallpaper and my picture was on the list and viewable.
Based on reading other sites and posts on the subject, I believe the picture comment information causes the most hangups for people who have all the software loaded and everything else seems to be working correctly.