Licensing Notice: followup email
Hi Steve,
Thank you for writing. I can appreciate your frustration, and please trust that we, in no way, intended to offend you with the email you received. We simply wanted to get customers' attention so we can work with them to resolve their licensing issues in the short and long term.
Am I correct in assuming that you have been attempting to log in to groove.net with email address: (deleted)? If so, it makes sense that you would not see My Software. We contacted you about your web account associated with email address:(deleted). It appears you have duplicate user accounts utilizing your license. See attached.
You should have never had to purchase a new license because your PC crashed. Licenses are transferrable - it's just that reinstallations are required, and often times, new account creations, depending on whether or not the account was backed up to another PC. I would be happy to provide a refund for one of those licenses, if you wouldn't mind providing the order #, or perhaps another email address/web account under which it was purchased.
Kelly Ford
Director, Product Marketing
Groove Networks