Steve Hebert's Development Blog : Licensing notice

Licensing notice

Dear Groove user:

Groove Networks has embarked on an initiative to ensure customer compliance with its license agreements. Our hope is to uncover the factors contributing to Groove software license over usage, including the complexity and inefficiency of our existing system, so that we can improve your license management experience.

Our records indicate that you have exceeded legal use of your Groove software license(s). Over usage simply means that you are using more Groove licenses than you have paid for. In the majority of cases, weve found this to be the result of reinstallation of the software, or misuse of our "multiple computers" feature.

You can verify over usage by logging into your Web account, (this is the web account associated with the email address at which you received this message), clicking on "My Software" and referencing the Active User count associated with each product listed. For example, a 15 of 10 Active User count indicates entitlement to ten licenses, 15 issued, and therefore, five licenses in illegal use. License over usage represents breach of the Groove End User License Agreement accepted upon your and/or your users' installation of the product.

To resolve this, you should revoke the licenses most recently activated that exceed your legal limit. Users will not lose data upon license revocation; however, they will revert to Groove Trial limitations until they enter a new license activation key. To obtain a new license activation key, you can purchase new licenses through your Groove Sales rep or at our Website.

If you believe you received this notice in error, please contact us right away at via email at licensing@groove.net. If the illegal licenses are not revoked promptly, Groove Networks will revoke them within 14 days.

Thank you for your cooperation and attention to this matter. We welcome your questions and feedback at licensing@groove.net.

Regards,

Groove Networks

posted on Wednesday, October 06, 2004 4:19 PM by sdhebert

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Licensing notice